FREQUENTLY ASKED QUESTIONS
“HAIR A-GAIN CASHBACK PROMOTION”
FREQUENTLY ASKED QUESTIONS
What is the offer?
Buy any Hair A-Gain product and claim a $10 cashback, paid as a digital gift card. The offer is limited to the first 2,500 valid claims.
When does it run?
From 12:00am AEDT 1 October 2026 to 11:59pm AEDT 31 March 2027, or until the 2,500 claim limit is reached — whichever comes first. Your purchase and your claim must both fall within this period.
What happens if the 2,500 claims are reached before 31 March 2027?
The offer closes. Only the first 2,500 valid claims receive a cashback, so we’d encourage you to claim as soon as you’ve made your purchase.
Where do I need to buy from?
Any retailer in Australia.
Which products are eligible?
Any Hair A-Gain product.
Who can claim?
Australian residents aged 18 years or over. Employees and immediate families of the Promoter and the agencies associated with this promotion are not eligible.
How do I claim?
Complete the claim form on this site — enter your details, upload a copy of your receipt and submit.
What does my receipt need to show?
The store you purchased from, the eligible Hair A-Gain product, and a purchase date within the Offer Period and before you claim. Keep your receipt — you may be asked to produce it, and if you can’t, your claim may be invalidated.
How many times can I claim?
One claim per person for the whole Offer Period, no matter how many Hair A-Gain products you buy.
How will I receive my $10?
As a Gift Pay digital gift card, sent to you by email.
When will I hear back?
Valid claims are processed within 28 days of being received. You’ll be notified by email once your claim has been processed.
Is there an expiry on the gift card?
Yes — the gift card is valid for 12 months from the date it is issued. Any unused balance after that is forfeited and cannot be taken as cash. Redemption is subject to the issuer’s terms and conditions.
Can I use the cashback with other offers?
No — this offer is not valid in conjunction with any other offer.
Can I transfer my reward or take it as cash?
No. Rewards, and any unused portion of a reward, are not transferable or exchangeable and cannot be taken as cash.
What if my claim is incomplete or a duplicate?
Incomplete, indecipherable, illegible, fraudulent or duplicate claims will be deemed invalid. The Promoter may verify the validity of any claim and claimant, including identity, age, place of residence and proof of purchase.
What happens to my personal information?
It is collected in order to conduct the promotion and may be disclosed to third parties including iGoDirect, agents, contractors, service providers and reward suppliers, and to Australian regulatory authorities as required. It will not be disclosed to any entity outside Australia. All personal information is handled in accordance with the Key Pharmaceuticals Privacy Policy at https://www.keypharm.com.au/privacy-policy/.
Will I be sent marketing?
Only if you opt in. You have the option when submitting your claim to consent to receiving product information and reminders from the Promoter.
Who do I contact if I have a problem with my claim?
Our team is available Monday to Friday, 9:00am – 5:00pm AEST (excluding public holidays).
Email: [email protected]
Who is running this promotion?
Key Pharmaceuticals Pty Ltd, ABN 21 001 215 130, of MQX4, Level 3, 1 Giffnock Avenue, Macquarie Park NSW 2113, Australia.